Year 1: Victorinox Total Protection Program
During the first twelve (12) months of ownership, your product is covered by the Victorinox Total Protection Program.
The Total Protection Program covers the repair expenses, shipping costs to and from the repair center or a replacement product (identical or equivalent value) if your product is beyond repair. Warranty repairs must be carried out at an approved Victorinox service center.
Years 2 to 11: Victorinox Quality Warranty Program
From the beginning of the second until the end of the eleventh year of ownership, your product is covered by the Victorinox Quality Warranty Program.
The Quality Warranty Program covers:
You are required to either ship your product to us for repair, postage paid, or take it to a Victorinox store or a Victorinox authorized retailer. If it turns out that the repair of your bag is not covered by the warranty, your service center will contact you with an estimate including repair fees and return shipping costs.
Warranty repairs must be carried out at an approved Victorinox service center.
After 11 years
If your product is no longer within the warranty period, we offer a high-quality service at a reasonable price. If your product is “beyond repair”, we will suggest alternative options. Please contact your local service center. We will be happy to explain our different product maintenance services and how to ship your product.
Proof of purchase
Note: Please save your store receipt as proof of purchase, as you will need it to demonstrate your warranty coverage. Our warranty only applies to products that were purchased from an authorized Victorinox store or retailer.
The warranty period starts from the date of the original purchase. Any repairs carried out will restore the intended functionality. While repairs will be carried out professionally, we cannot guarantee the preservation of the original appearance.
This warranty gives you certain rights and you may also have other rights, which may vary from state to state or between different European countries. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.