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General terms & conditions

General terms & conditions

Terms and Conditions: Our shipping charges are for orders within Canada. Any orders placed for shipment outside Canada will incur additional charges that will be calculated and charged to your Visa or MasterCard. You may contact us in advance at [email protected] and We will gladly let you know exactly what your extra shipping will be. AT THIS PRESENT TIME WE DO NOT SHIP OUTSIDE CANADA.

We reserve the right to cancel any order at any time for any reason. If your order is cancelled we will return your full purchase price.

Prices in store will differ from the prices online.

Photos may not accurately depict the item being purchased. 

Return Policy

If you are not completely satisfied with your online purchase it can be returned for a refund or exchange within fourteen days of original purchase. It must be returned in the original packaging along with the original invoice. No returns can be accepted for electrical adapters or appliances, underwear or socks for any reason, excluding manufacturing defects confirmed by the manufacturer.

All refunds are for the original purchase price, (less the original free shipping charge plus any admin fees that may apply) will be returned to purchasers account within 2-4 business days.

Any order where the payment was made online, a processing fee may be charged on returns.

On products including, but not limited to discontinued, limited edition items, special orders, or web (online) purchase only there may be no returns allowed. Please inquire at time of purchase.

Defective items may be returned within the 14 day return policy.

Any items that are damaged either by use or common carrier damage can be returned for repair or replacement under that manufacturers warranty program. Please read and understand what your manufacturers warranty does and does not cover.

Special order or online items will be subject to a restocking fee of no less than 20% of the purchase price.

Capital City Luggage Ltd. has the right to refuse any item for return.

Before returning any item purchased from our website please contact us by email ([email protected]) or telephone at 613-725-3313 (ask for website department) for a return authorization. No authorization is needed for merchandise returned in person.

Returns will only be accepted by prepaid shipping or personal delivery. No returns will be accepted by C.O.D.

Send all returns to:

Capital City Luggage Ltd.
c/o Returns
1337 Wellington Street West,
Ottawa, Ontario,
K1Y 3B8

All products must be in the original packaging with all the tags attached.

All electrical appliances, converters, transformers and adapters along with socks, undergarments and shoes are all final sale and cannot be returned for any reason.

Tablets, creams, gels and other liquid travel accessories are all final sale.

Shipping Policy

Capital City Luggage Ltd. uses Canada Post or various carriers for all it’s deliveries outside the city unless otherwise stated in writing by the customer. Canada post offers a 2 – 6 working days for delivery. All shipments will have a tracking number that we will forward to you so you will be able to follow it.

Capital City Luggage Ltd. will not be responsible for any delays caused by Canada Post, and will never guarantee a delivery date.

Any in stock items will be processed and shipped within 3 Business days of the confirmation of order and payment. Items not in stock will be shipped out when in stock. The customer will be advised if the product is out of stock and will then be advised of the estimated time it will be shipped out. The customer can then choose to cancel the order or proceed.

Shipping charges are the responsibility of the customer , except when Free Shipping applies. Free Shipping does not apply on returns.



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