Free In-Store and Curbside Pickup!
General terms & conditions

General terms & conditions

Terms and Conditions:  You may contact us in advance of an order at [email protected] 

We reserve the right to cancel any order at any time for any reason. If your order is cancelled we will return your full purchase price.

Prices in store will differ from the prices online.

Photos may not accurately depict the item being purchased. 

Return Policy

If you are not completely satisfied with your online purchase please note at this time the orders are final sale.

Defective items may be exchanged within 7 days of receipt of your item. 

Capital City Luggage Ltd. has the right to refuse any item for return.

Before returning any item purchased from our website please contact us by email ([email protected]) or telephone at 613-725-3313 (ask for website department) for a return authorization. 

Returns will only be accepted by prepaid shipping or personal delivery. No returns will be accepted by C.O.D.

Send all returns to:

Capital City Luggage Ltd.
c/o Returns
1337 Wellington Street West,
Ottawa, Ontario,
K1Y 3B8

All products must be in the original packaging with all the tags attached.

Shipping Policy

At this present time we will not be shipping items. 


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