Each company that we deal with has their own unique warranty. Read your carefully to know what is covered. If you aren’t sure what your warranty is, bring you bag in to our store or email photos of your bag, the problem, and your original receipt to the manufacturer or us at firstname.lastname@example.org. Our trained repair staff will assess the damage and respond with a solution or a next step for you.
For almost every company, you must keep your original receipt. We always recommend to keep it in a warranty file at home, and to take a photo copy of the receipt and leave it in a pocket of your suitcase or under the lining. Warranties can be tricky to navigate, our experts will know by seeing the bag, if it can be covered under a manufacturers warranty. We will give you other recommendations of other ways to have the bag covered at no expense to you. We are worth the trip.